Shipping policy

Delivery time & order processing

We aim to process and dispatch your order as quickly as possible. Normally, stock items are dispatched within 2 working days. For pre-orders or products with a longer delivery time, the estimated delivery time is indicated on the product page.

 

Shipping & delivery options

We ship our packages with reliable shipping partners to ensure fast and safe delivery. Available shipping options and prices are displayed at checkout.

 

Tracking & delivery confirmation

When your order is dispatched, you will receive a delivery confirmation email with tracking information, so you can follow your parcel.

 

Uncollected parcels

If a parcel is not collected within the carrier's demurrage period and returned to us, the customer will be charged for the return shipping and a handling fee.

 

Transport damage & missing shipments

If your parcel is damaged in transit or missing, please contact us immediately and we will help you resolve the situation.